raksasaFrequently Asked Questions
Our users ask us about account setup, deposit and withdrawal methods, game categories, tournament structures, and how our support team handles verification and account recovery. This FAQ page covers the most common topics so you can find answers quickly without waiting for a response email.
We built this page to explain what happens after you open an account, how payments flow through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, and what to expect when you engage with live slots, football markets, and live-dealer tables on our platform. Our team responds to account questions during business hours (09:00–21:00 Jakarta time, Monday–Friday); this FAQ handles the most urgent scenarios so you do not have to wait.
If your question is not answered here, contact our support team through your account dashboard or check our legal notice and terms page for jurisdiction-specific restrictions, account eligibility, and service boundaries. We at raksasa operate only in jurisdictions where local law permits online wagering and gaming — your access depends on your location and applicable regulations in your area.
- Account and registrationhow to start, KYC verification, password recovery, and data deletion requests
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers
- Games and tournamentsslot events (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, football betting, and esports markets
- Support and account careopening a ticket, demo mode, welcome offers, and service availability
Answers below cover standard procedures. If you need help outside business hours or your question involves a specific transaction, please open a support ticket from your account page.
Account and registration
To open an account on raksasa, visit our registration page and enter your email or phone number, choose a username, and set a password. You will then receive a verification link via email or SMS. After you confirm your identity, we ask you to provide your full name, date of birth, and home address. Our KYC team will request a government-issued ID (passport, national ID card, or driver's license) and a recent utility bill or bank statement to verify your address. Once approved, you can fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer to mobile banking, local payment, online payment, or e-wallet. Verification typically takes one business day; if you are registering around Idul Fitri or Idul Adha, processing may take longer due to holiday schedules.
If you wish to close your account and request deletion of your personal data, contact our support team from your account dashboard and select "Data Deletion Request". You must confirm that you have no pending withdrawals, active bets, or outstanding balances. Our team will send you a confirmation email outlining what data we retain for legal and tax compliance (transaction records, KYC documents, and account history) and what we will remove (contact preferences, session logs, and non-essential profile fields). Data deletion requests are processed within 30 calendar days. Once deleted, you cannot reopen the same account; you would need to register as a new user with a different email address.
Log in to your raksasa account and click "Help" or "Support" from the main menu. Select your issue category (account, payments, games, or security) and describe your problem in plain language. Include any relevant order numbers, transaction IDs, or dates. Our support team responds to all tickets during business hours (09:00–21:00 Jakarta time, Monday–Friday). Tickets submitted on Friday evening or during weekends are answered on the following Monday. For urgent account-access issues, you can also reach us by email from the registered account email address; include "URGENT" in the subject line.
Payments and transactions
We do not charge fees on deposits or withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment. Bank transfers to or from online payment, e-wallet, mobile banking, and local payment may incur standard interbank fees (typically our welcome offer–15,000 depending on your bank), but raksasa does not collect any additional commission. Some e-wallet providers may charge a small transaction fee; this fee goes to the e-wallet operator, not to raksasa. Withdrawal processing is free; we do not deduct any amount from your requested withdrawal. However, if your bank's internal transfer rules apply, your receiving bank may deduct a handling fee before crediting your account.
To deposit via local payment, online payment, or e-wallet, log in and go to your account's "Deposit" page. Select your payment method and enter the amount. You will be redirected to the e-wallet app or a secure payment gateway where you confirm the transaction with your PIN or biometric ID. After confirmation, the credit appears in your raksasa account within seconds to two minutes. If the payment is delayed, check your e-wallet history to confirm the transaction went through; if it did, our system will credit your account within one business hour. For mobile banking and local payment, the process is identical. We recommend registering your e-wallet account with the same phone number you used on raksasa to avoid verification delays around major holidays like Idul Fitri.
Games and tournaments
Yes, we offer demo mode for most slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways) and a selection of live-dealer tables. To access demo mode, you do not need to open an account; simply visit our platform and select "Play for free" or "Demo" from the game lobby. Demo mode gives you a practice balance (usually a virtual credit) that resets each session. You cannot withdraw demo winnings, and demo balances do not transfer to a real account. Demo mode is useful for learning game rules and controls before you fund your account. After you open a real account and deposit funds, you can switch between real and demo modes at any time.
We offer a new-account welcome bonus structured around your first deposit. The exact offer changes seasonally and may vary by region; you can see the current offer on the registration page before you fund your account. Typical welcome offers include bonus credit on your first deposit or free tournament entries for scheduled slot events. All bonuses carry terms and conditions that are displayed in your account under "Active Promotions". Bonus funds may have minimum odds or turnover requirements before you can withdraw them; our terms page details the full conditions. If you have questions about whether a bonus applies to your account, contact our support team with your account username and registration date.
raksasa services are available only in jurisdictions where local law permits online wagering and gaming. We operate primarily across Indonesia, with support centered in Jakarta. Users in Surabaya, Bandung, Medan, Semarang, and other Indonesian cities can access our platform if their local regulations allow it. You are responsible for verifying that your access and use of raksasa comply with the laws of your jurisdiction. We do not offer our services in countries or regions where online gambling is prohibited. If you are unsure whether raksasa operates in your location, check our legal notice or contact our support team before you open an account.
Support and account care
(This question appears in the Account section above. If you arrived here, please scroll up to "Account and registration" for the full answer.)
Need more help?
If you cannot find your answer in this FAQ, open a support ticket from your account dashboard or check our terms and conditions and legal notice for detailed policies. Our support team is available Monday–Friday, 09:00–21:00 Jakarta time.