raksasa Terms of Use

When you open an account on raksasa, you accept our terms of service, account policy, and dispute resolution procedures. Account opening starts with email verification, government ID verification, and a linked payment method. We support deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Withdrawals follow the same verification pathway and are processed within one business day after antifraud review.

Our raksasa platform hosts slot games, live-dealer tables, sportsbook markets, and esports trading on a single account. We do not guarantee winnings, offer fixed bonuses, or promise specific payout timelines. Instead, we commit to transparent operations: every result is logged and verifiable, support responds during business hours, and disputes are resolved based on recorded data.

These terms set out what we, raksasa, expect from users and what users can expect from our service. They apply to all accounts and all products on raksasa. Services are available only where applicable law permits. Users are responsible for verifying that their access and use of raksasa comply with their local jurisdiction's regulations.

Our raksasa account policy and user obligations

On raksasa, you must be of legal age in your jurisdiction and not otherwise prohibited from online gaming by local law. We require accurate account information: a real name matching your government ID, a valid email, and a phone number. False details lead to account suspension and fund forfeiture. You are solely responsible for account security — do not share your password, do not use public Wi-Fi for sensitive transactions, and enable two-factor authentication if available.

We at raksasa reserve the right to suspend or close accounts that violate our terms. Violations include fraud, money laundering, underage play, use of automated bots or scripts, collusion with other players, abuse of staff, or breach of local law. If we detect suspicious activity, we freeze the account pending investigation. Investigation typically takes 7–14 business days; you may contact support during business hours for updates.

• Account verification: Upload government ID, a live selfie, and proof of address (utility bill or bank statement). We verify within 24 hours under normal circumstances; holiday processing may extend to 48 hours.
• account preferences: No fixed deposit cap on raksasa, but your bank or e-wallet may impose per-transaction or daily limits. These are governed by your financial institution, not by raksasa.
• Withdrawal limits: Withdrawals are processed after KYC approval and antifraud clearance. No fixed withdrawal cap, but payouts above a threshold may require additional documentation.
• Multiple accounts: One person may not hold multiple raksasa accounts. Duplicate accounts are frozen, and funds are forfeited.

Deposits, withdrawals, and payment terms on raksasa

We at raksasa accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). E-wallet deposits settle instantly; bank transfers complete within one business day. We do not charge deposit fees. Your account balance updates immediately; you may use deposited funds for slots, live tables, sportsbook, or esports trading without restriction.

Withdrawals require KYC approval and antifraud clearance. Request a withdrawal to your linked payment method. Clearance typically takes 2–4 hours; settlement to your bank or e-wallet follows within 24 hours (e-wallets may settle faster). We do not charge withdrawal fees. Withdrawals during Idul Fitri, Idul Adha, Imlek, or Nyepi holidays may experience extended processing due to bank closures.

Deposits and withdrawals are monitored for anti-money-laundering (AML) compliance. Unusual patterns trigger additional verification. We may request proof of funds source before processing large withdrawals. Funds derived from illegal activity are not processed; confirmed illegal funds are reported to authorities per applicable law.

raksasa operates transparently: deposits settle rapidly, withdrawals are processed within one business day, and all transactions are logged in your account history.

Bonus and promotion terms on raksasa

raksasa does not advertise fixed-amount bonuses or guaranteed payout percentages. Any promotional offer we run is time-limited, tied to specific conditions (e.g., new-customer deposit, specific game play), and subject to our published terms at the time of offer. Bonuses, if offered, carry wagering requirements — you may not withdraw bonus funds until you meet the playthrough condition. Bonus terms are posted on the promotion page; read them carefully before claiming.

We reserve the right to cancel or modify promotions at any time. If you claim a bonus and later breach our terms, the bonus and associated winnings are forfeited. Bonus disputes are resolved by our compliance team based on the promotion terms and account activity logs. Response time is typically 5–10 business days.

Dispute resolution and support on raksasa

If you believe an error occurred on raksasa — a missing deposit, an incorrect game result, a failed withdrawal — contact our support team. We operate in English during 09:00–21:00 Jakarta time, Monday through Friday. Provide your account email, the specific transaction or hand ID, and a detailed description of the issue. Our team responds within 4 hours during business hours; off-hours messages are addressed within 24 hours of the next business day.

We investigate disputes using account logs, game session records, and payment confirmations. Once investigation closes, we issue a final decision. If we uphold your claim, we credit your account; if we find no error, we explain our reasoning. You may appeal a decision within 7 days by providing new evidence.

For unresolved disputes, we offer escalation to a third-party mediator. Mediator fees are split equally between us and you. The mediator's decision is binding. Users in Jakarta, Bandung, Medan, Semarang, and Surabaya may seek local regulatory channels if available in their jurisdiction.

1. Report an issue

   Contact raksasa support with your account email, transaction ID, and detailed description.

2. Investigation

   Our team reviews logs and payment records. Typical investigation takes 5–10 business days.

3. Decision and resolution

   We issue a final decision. If upheld, your account is credited; if denied, we explain our reasoning.

4. Appeal or escalation

   You may appeal within 7 days or request third-party mediation for unresolved disputes.

Our raksasa liability and jurisdiction notice

raksasa services are available only where applicable law permits online gaming. We do not offer services in jurisdictions where online wagering is prohibited. By accessing raksasa, you confirm that your jurisdiction permits access and that you are not restricted by local law. We are not responsible if you access raksasa from a prohibited jurisdiction.

Our raksasa platform is provided on an "as-is" basis. We do not guarantee uninterrupted service, error-free gameplay, or specific connection speeds. We are not liable for losses resulting from network outages, device failures, or third-party payment delays unless such losses are caused directly by our negligence. Liability for direct damages is capped at your account balance at the time of the incident.

These terms are governed by applicable law in the jurisdictions where raksasa operates. Any dispute arising from these terms or your use of raksasa shall be resolved through our dispute procedures, mediation, or local regulatory channels where available. You agree not to pursue class-action or representative litigation against raksasa.